Customer Service Representative

Company: Granse/Trio Sales, LLC
Location: Lakeville
Posted on: May 8, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.The ideal candidate is a solution provider and can work well as a team.

Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Sales support for our outside team
Shipping paperwork for outgoing product

Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Friendly and personable - usually a big personality works well in our industry.
Can provide excellent service standard.

Keywords: Granse/Trio Sales, LLC, Lakeville , Customer Service Representative, Sales , Lakeville, Minnesota