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Dispatcher

Company: CoolSys Inc
Location: Lakeville
Posted on: May 10, 2022

Job Description:

CoolSys -Light Commercial Solutions, LLC, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance and repair. -We are proud to be the choice of many Fortune 100 and 500 companies. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!Requirements:

  • 1+ years of previous experience as a Dispatcher is preferred.
  • Relevant industry experience in HVAC, plumbing, or construction is preferred.
  • High school diploma or equivalent.
  • Strong communication and customer service skills.
  • Solid working knowledge of Microsoft Excel and ability to learn new software.
  • Able to work in a fast-paced environment and multitask with strong attention to detail.
  • Schedule: -M-F 8-5 with a rotating on call, every 8 weekends. Saturday and Sunday 5-9PMBenefits:
    • Medical, Dental, Vision and Prescription coverage
    • Paid vacation and holidays
    • 401(K) Company match
    • Life insurance, AD&D and long-term disabilityPosition Summary:The Dispatcher is responsible for providing detailed customer updates, coordinating service work, and communicating with technicians and supervisors. - The Dispatcher must possess excellent computer, organization, and customer service skills.Responsibilities:
      • Receive and dispatch service calls and inform the manager of current schedules and any changes made to the schedule.
      • Monitor GPS tracking system and technician's workload throughout the day.
      • Provide updates via customer portals.
      • Contact customers to schedule service and maintenance calls.
      • Answer customer inquiries in a timely manner.
      • Organize on-call schedule for technicians.
      • Perform other job-related duties as assigned.CoolSys -Light Commercial Solutions LLC is an EOE/M/F/Vet/Disability employer.Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.#NM2021

Keywords: CoolSys Inc, Lakeville , Dispatcher, Professions , Lakeville, Minnesota

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