Epic Application Administrator, II - Epic MyChart, Rover, Haiku & Canto

Company: North Memorial Healthcare
Location: Minneapolis
Posted on: May 6, 2025

Job Description:

Requisition Number: 510417

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Why North Memorial Health?

At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (-5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals - list, 2023 Women's Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

Health & Welfare Benefit Packages
401k Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise, often being cross trained on a related application. Application focus areas include patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

Security: Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services is expected. Works closely with the application and infrastructure staff to support IT security policy and procedures.

Revenue Integrity: Additional duties in the Revenue Integrity department focus mainly on payer reimbursement and payer contracts. Specifically, the Administrator will be involved in the payer reimbursement workflow process by addressing incident and problem management, service request management and change control management. The Administrator also translates payer contract terms and requirements to system specifications while also evaluating current system capabilities. This position reports to the Manager of Revenue Integrity.

Requirements

Education

--- BA/BS in information technology, healthcare or related business or a Certified/Associate degree with 3 years of related application use with business or healthcare work experience, or 5 years of related application use with business or healthcare work experience.

Preferred Qualifications:

At least 3 years of experience working as an Epic Analyst/Admin with certifications in MyChart, EpicCare Ambulatory or EpicCare Inpatient.

Demonstrated experience with Epic mobile applications such as Rover, Bedside, Haiku and Canto.

Experience

Experience
--- Minimum of 3 years in a healthcare related field, using information technology in daily operations.

Knowledge, Skills and Abilities
--- Demonstrated analytical critical thinking skills for process development or problem resolution.
--- Demonstrated customer service methodology and accountability.
--- Knowledge of healthcare processes and application system coordination.
--- Knowledge of database structure and reporting techniques and tools.

Licensure/Certification

--- Maintained professional/clinical competence, certification and/or licensure as applicable.
--- Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: On/Off Premise Call

Remote or On-site: Hybrid Remote

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N22 ($37.49 - $56.23), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Keywords: North Memorial Healthcare, Lakeville , Epic Application Administrator, II - Epic MyChart, Rover, Haiku & Canto, Other , Minneapolis, Minnesota