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Front Desk Clerk

Company: Treasure Island Resort & Casino
Location: Lakeville
Posted on: November 14, 2022

Job Description:



* Hire on Bonus *
$750.00 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $250 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

* Pay Rate *
$15.25 an hour

* Shift Differential *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: To register hotel guests.

- Anticipate and respond to guests in a friendly and positive manner processing check-ins / check-outs and special requests, verifying billing and creating reservations
- Provide information about the property and its amenities
- Monitor room availability and follow restrictions and booking policies and procedures
- Adhere to cash handling and financial transactions policies and procedures
- Use equipment properly and adhere to cost controls to reduce expense and waste
- Generate Property Management System reports and complete shift reconciliation
- Provide clerical support
- Knowledgeable of hotel emergency procedures

- High School Diploma/GED or equivalent experience
- One (1) + years prior guest service experience
- High attention to detail and accuracy
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent verbal and interpersonal communication skills
- High level organizational skills and the ability to adapt quickly to changing priorities
- Excellent problem solving skills
- Proven to accurately type
- Ability to enthusiastically and professionally sell and / or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
- Ability to answer a multi-line phone system in a professional and courteous manner
- Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

- One (1) year switchboard and/or reservations experience
- One (1) year cash handling experience

- Four reasons why our Team Members have chosen to stick around for 20+ years!-

o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

Keywords: Treasure Island Resort & Casino, Lakeville , Front Desk Clerk, Other , Lakeville, Minnesota

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