Call Center CSR +New Competitive Wage
Company: Treasure Island Resort & Casino
Posted on: May 7, 2022
*Please note this is not a remote position*
- WE CREATE WINNING EXPERIENCES -
SUMMARY: To answer incoming calls, redirect callers, respond to
property-related inquiries, and make hotel reservations.
This position is included in Pay Group B with a starting pay range
of $13.50-$16.00 an hour.
- Answer incoming calls providing detailed information for the
property (including amenities, promotions, events, and Passport
club information), provide directions to the property and address
- Manage reservations for the property including hotel,
restaurants, dinner cruises and promotional events being sure to
accurately quote rates
- Input detailed information into the Property Management System
and accurately and efficiently processes advance deposit credit
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service
follow-up calls and provide reservation confirmation numbers
IDEAL CANDIDATES HAVE:
- High School Diploma/GED or equivalent experience
- One (1) year call center or reservation agent experience
preferably in a hotel or casino environment
- Four reasons why our Team Members have chosen to stick around for
o The People amazing to work with and to take care of.
o The Benefits affordable health coverage, no cost on-site clinic,
401(k) and match and so much more.
o The Career well-paying opportunities to develop and grow with or
without a degree.
o The Little Things Length of Service Award, Team Member of the
Month (WAVE of Excellence) Program, random free meals & ice cream,
Holiday food vouchers, Team Member parties, discounts on fuel at
Dakota Station, discounts throughout the property and more!
Associated topics: associate, call center representative, call
center specialist, customer care, customer care specialist,
customer service associate, platform support, product support,
service agent, tsr
Keywords: Treasure Island Resort & Casino, Lakeville , Call Center CSR +New Competitive Wage, Other , Lakeville, Minnesota
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