Call Center CSR +New Competitive Wage

Company: Treasure Island Resort & Casino
Location: Lakeville
Posted on: May 7, 2022

Job Description:

Description:

*Please note this is not a remote position*

- WE CREATE WINNING EXPERIENCES -

SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations.

*Pay Rate*
This position is included in Pay Group B with a starting pay range of $13.50-$16.00 an hour.

- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers

IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience

Preferred:
- One (1) year call center or reservation agent experience preferably in a hotel or casino environment

- Four reasons why our Team Members have chosen to stick around for 20+ years!-

o The People amazing to work with and to take care of.
o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career well-paying opportunities to develop and grow with or without a degree.
o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more! Associated topics: associate, call center representative, call center specialist, customer care, customer care specialist, customer service associate, platform support, product support, service agent, tsr

Keywords: Treasure Island Resort & Casino, Lakeville , Call Center CSR +New Competitive Wage, Other , Lakeville, Minnesota