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IT Business Systems Supervisor

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Lakeville
Posted on: January 12, 2022

Job Description:

Areas of Responsibility:

IT Business Systems Engineering

Job Summary:

Supervises and oversees the coordination of all aspects of the business systems environment including business systems support and maintenance, resource allocation, business systems availability, and business systems security. Participates in business systems support and management for the SMSC community and it's enterprises. Coordinate and assist other IT teams in design, development and enforcement of standards which align to applicable regulatory requirements. Provide guidance and direction for the protection of information technology assets to IT management team.

Job Duties:

  • Coordinate with engineers, architects, supervisors, and managers to establish goals, plans, objectives and priorities that support the IT department's technology plan and vision. Develop teamwork consciousness among assigned personnel to attain department objectives. Train, coach, and motivate staff. Coordinate with management and Human Resources for appropriate staffing levels. Meet team goals. Communicate with other supervisors and managers. Establish and support a positive work environment based on mutual respect, honesty, teamwork and continuous improvement.
  • Supervise area operations in accordance with company policies and procedures, and apply said policies in all employee interaction. Create shift schedules, including: work station assignments/rotations, employee training, vacations, breaks, overtime assignment, absent employee back-ups, and shift rotations. Plan workloads and rosters, and delegate tasks. Monitor and report on team performance. Conduct (with manager) probationary and annual performance review for each employee, and recommend retraining, transfer, or termination. Schedule and conduct team meetings. Provide quality control. Anticipate and determine causes of operational delays, and take appropriate action to meet schedules.
  • Handle problems or complaints, and make adjustments as necessary. Provide analysis for improvements. Operate within standard Operating Level Agreements. Report promptly to department management when delays occur, estimate time of delay and when operations will be resumed.
  • Stay current with software application technology and understand the value of new technology. Work with the engineers to provide recommendations on technology that supports the organizations long-term objectives. Work with team and your manager to create application roadmaps with short-term and long-term deliverables and provide recommendations on budget and staffing resources.
  • Ensure industry best practices are followed and configurations and procedures meet SMSC Gaming Commission Minimum Internal Control Standards and Gaming Regulations.
  • Complete relevant paperwork. Assist in production, as necessary. Ensure a clean and safe work area. Provide documentation for internal audit and compliance reports. Maintain 24x7 availability to address critical business and/or IT issues.Requirements
  • Any combination of education/experience in Business, Information Technology or related IT field to equal five years.
  • Minimum three years progressively enhancing experience in leadership or in knowledge within technical area of responsibility.
  • Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.
  • Experience in the use of standard diagnostic tools.
  • Familiar with service management processes.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , IT Business Systems Supervisor, Other , Lakeville, Minnesota

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