IT Business Systems Supervisor
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Posted on: January 12, 2022
Areas of Responsibility:
IT Business Systems Engineering
Supervises and oversees the coordination of all aspects of the
business systems environment including business systems support and
maintenance, resource allocation, business systems availability,
and business systems security. Participates in business systems
support and management for the SMSC community and it's enterprises.
Coordinate and assist other IT teams in design, development and
enforcement of standards which align to applicable regulatory
requirements. Provide guidance and direction for the protection of
information technology assets to IT management team.
- Coordinate with engineers, architects, supervisors, and
managers to establish goals, plans, objectives and priorities that
support the IT department's technology plan and vision. Develop
teamwork consciousness among assigned personnel to attain
department objectives. Train, coach, and motivate staff. Coordinate
with management and Human Resources for appropriate staffing
levels. Meet team goals. Communicate with other supervisors and
managers. Establish and support a positive work environment based
on mutual respect, honesty, teamwork and continuous
- Supervise area operations in accordance with company policies
and procedures, and apply said policies in all employee
interaction. Create shift schedules, including: work station
assignments/rotations, employee training, vacations, breaks,
overtime assignment, absent employee back-ups, and shift rotations.
Plan workloads and rosters, and delegate tasks. Monitor and report
on team performance. Conduct (with manager) probationary and annual
performance review for each employee, and recommend retraining,
transfer, or termination. Schedule and conduct team meetings.
Provide quality control. Anticipate and determine causes of
operational delays, and take appropriate action to meet
- Handle problems or complaints, and make adjustments as
necessary. Provide analysis for improvements. Operate within
standard Operating Level Agreements. Report promptly to department
management when delays occur, estimate time of delay and when
operations will be resumed.
- Stay current with software application technology and
understand the value of new technology. Work with the engineers to
provide recommendations on technology that supports the
organizations long-term objectives. Work with team and your manager
to create application roadmaps with short-term and long-term
deliverables and provide recommendations on budget and staffing
- Ensure industry best practices are followed and configurations
and procedures meet SMSC Gaming Commission Minimum Internal Control
Standards and Gaming Regulations.
- Complete relevant paperwork. Assist in production, as
necessary. Ensure a clean and safe work area. Provide documentation
for internal audit and compliance reports. Maintain 24x7
availability to address critical business and/or IT
- Any combination of education/experience in Business,
Information Technology or related IT field to equal five
- Minimum three years progressively enhancing experience in
leadership or in knowledge within technical area of
- Knowledge of industry trends and best practices in areas of
planning, implementation, administration, troubleshooting, and
documentation of network solutions integration.
- Experience in the use of standard diagnostic tools.
- Familiar with service management processes.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , IT Business Systems Supervisor, Other , Lakeville, Minnesota
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