Customer Account Specialist

Company: Parker Hannifin Corporation
Location: Lakeville
Posted on: January 9, 2022

Job Description:

Customer Account Specialist Location : LAKEVILLE, MN, United States Job Family : Support Job Type : Regular Posted : Nov 30, 2021 Job ID : 27906Back to Search ResultsJob DescriptionApply Now > Save JobJob SavedPosition SummaryThis Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.Scope/SupervisionThis Customer Service Representative handles more than basic customer service. They will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager. Will coordinates kits and handles special start up projectsResponsibilities+ Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs, including coordination and bundling products to make kits+ Receive, review and input customer orders, as well as suggest new sales or opportunities+ Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.+ Follow-through to resolve customer complaints+ Use Parker catalogs and reference material to answer customer questions+ Perform all required and best practice activities in the servicing of all customers+ Expedite Division products+ Maintain and expand upon current customer relationships+ Actively support the Corporate Win Strategy+ Perform other related responsibilitiesQualifications+ Has extensive previous Customer Service experience (any industry)+ Or has proven their superior customer service and problem solving skills at Parker+ Handles more than basic customer service ex; extensive customer contact and/or coordination on special, more complex projects, such as a kit+ Excellent telephone skills with the ability to work with others+ Ability to read and interrupt written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)+ Order entry and order tracking experience+ E-mail and internet (customer portal) experience+ Knowledge of Parker parts and part numbers is a plus, but not required+ Must be a self-starter, able to work independently, and motivated to follow through to closure+ Ability to multi-task many projects at once, prioritize and escalate issues when appropriate+ HS Diploma, BA degree preferred, but not required+ Ability to sit for long periods of time+ Ability to get up frequently to retrieve documents, including from the shopSkills+ Computer proficiency+ Strong team player+ Excellent interpersonal and communication skills+ Strong customer orientation+ Time Management: the ability to organize and manage multiple priorities.BenefitsImmediately eligible for PROFIT SHARING! Eligible for insurance benefits immediately upon hire. Paid vacation, paid holidays, 401k with company match, company funded pension plan. Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY TODAY!!Parker HannifinParker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.Equal Employment OpportunityParker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdfDrug-Free WorkplaceIn accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Apply Now > Save JobJob Saved

Keywords: Parker Hannifin Corporation, Lakeville , Customer Account Specialist, Other , Lakeville, Minnesota