Player Development Mgr
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Posted on: November 22, 2021
Do you enjoy working with people? Are you an experienced sales
leader that has a knack for encouraging sales teams to deliver
great results? Then this is the role for you! Come lead our team of
sales professionals to their best potential while enjoying great
perks like weekly pay and health benefits.
Duties: Ensures full adoption and consistent utilization of CRM
tools and strategies in support of telemarketing; sales and
relationship building efforts; player preferences; extension of
offers and rewards; and conversion into visitation and increased
Oversee the development and maintenance of the VIP guest marketing
strategy that increases market share and profitability. This
includes the development and implementation of new programs to
ensure high quality patronage and player migration from to VIP from
non-VIP through personalized service and attention.
Implements the strategic host plan, including non-carded players,
to ensure all player programs are followed to maximize profits.
Establishes department performance goals, monitoring, and reporting
on results for all assigned programs and staff.
Oversee the creation, development, and hosting of all on- and
off-property events to maintain guest loyalty, develop new players,
and re-establish patronage of inactive players. Requires close
collaboration with multiple departments.
Works with the Player Development Leader to establish department
performance goals for Executive Hosts. Monitors and reports on
results for all assigned programs and staff. Builds a culture that
motivates and rewards team members for their efforts toward
acquiring new business.
Ensures that appropriate reports are generated and analysis is
completed to measure the effectiveness of player development
What's in it for you: Flexible scheduling
Opportunity for annual pay increases
Outstanding Benefits & Awesome Perks
We value everyone, knowing we can achieve more together. We promote
a grow-from-within culture to help support and develop our team
members. Enjoy competitive weekly pay, outstanding benefits and
advancement opportunities. Generous benefits include medical,
dental, life and disability insurance, onsite medical clinics and
pharmacy, 401(k) retirement plan, paid time off, wellness programs
and more. Plus, take advantage of perks like discounts on
childcare, fuel, bus passes and fitness membership, free uniforms,
free uniform cleaning and tuition reimbursement.
Who We Are
The Shakopee Mdewakanton Sioux Community contributes to causes,
organizations and tribes across the region, state and country. The
SMSC has donated more than $350 million to organizations and
causes, provided $500 million in economic development loans to
other tribes, and contributed millions more to support regional
governments and infrastructure. The SMSC's Native Green initiative
annually diverts hundreds of tons of waste from landfills, has
implemented compostable containers throughout our properties and
restored hundreds of acres of prairie land. Team members are
eligible to participate in SMSC Gives, a community outreach
initiative. Learn more at shakopeedakota.org
Minimum Qualifications: A combination of a post-high school
education in Marketing, Business, or related field and experience
in player development or casino marketing equal five years.
Bachelor's degree preferred.
Minimum of three years supervisory experience in casino/hotel,
guest service, concierge, or host services in either a gaming or
Proven track record of success in a sales environment.
Demonstrated knowledge of guest tracking or complimentary
Ability to communicate with a diverse population.
Demonstrated excellent interpersonal communication skills.
Excellent management and decision-making skills.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , Player Development Mgr, Other , Lakeville, Minnesota
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