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Player Development Mgr

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Lakeville
Posted on: November 22, 2021

Job Description:


Do you enjoy working with people? Are you an experienced sales leader that has a knack for encouraging sales teams to deliver great results? Then this is the role for you! Come lead our team of sales professionals to their best potential while enjoying great perks like weekly pay and health benefits.

Duties: Ensures full adoption and consistent utilization of CRM tools and strategies in support of telemarketing; sales and relationship building efforts; player preferences; extension of offers and rewards; and conversion into visitation and increased loyalty.
Oversee the development and maintenance of the VIP guest marketing strategy that increases market share and profitability. This includes the development and implementation of new programs to ensure high quality patronage and player migration from to VIP from non-VIP through personalized service and attention.
Implements the strategic host plan, including non-carded players, to ensure all player programs are followed to maximize profits. Establishes department performance goals, monitoring, and reporting on results for all assigned programs and staff.
Oversee the creation, development, and hosting of all on- and off-property events to maintain guest loyalty, develop new players, and re-establish patronage of inactive players. Requires close collaboration with multiple departments.
Works with the Player Development Leader to establish department performance goals for Executive Hosts. Monitors and reports on results for all assigned programs and staff. Builds a culture that motivates and rewards team members for their efforts toward acquiring new business.
Ensures that appropriate reports are generated and analysis is completed to measure the effectiveness of player development programs.
What's in it for you: Flexible scheduling
Weekly pay
Health benefits
Childcare discount
Opportunity for annual pay increases
Tuition reimbursement
Boiler Plate:

Outstanding Benefits & Awesome Perks
We value everyone, knowing we can achieve more together. We promote a grow-from-within culture to help support and develop our team members. Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are

The Shakopee Mdewakanton Sioux Community contributes to causes, organizations and tribes across the region, state and country. The SMSC has donated more than $350 million to organizations and causes, provided $500 million in economic development loans to other tribes, and contributed millions more to support regional governments and infrastructure. The SMSC's Native Green initiative annually diverts hundreds of tons of waste from landfills, has implemented compostable containers throughout our properties and restored hundreds of acres of prairie land. Team members are eligible to participate in SMSC Gives, a community outreach initiative. Learn more at


Minimum Qualifications: A combination of a post-high school education in Marketing, Business, or related field and experience in player development or casino marketing equal five years. Bachelor's degree preferred.
Minimum of three years supervisory experience in casino/hotel, guest service, concierge, or host services in either a gaming or hospitality environment.
Proven track record of success in a sales environment.
Demonstrated knowledge of guest tracking or complimentary activities.
Ability to communicate with a diverse population.
Demonstrated excellent interpersonal communication skills.
Excellent management and decision-making skills.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , Player Development Mgr, Other , Lakeville, Minnesota

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