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Patient Representative

Company: Fairview Health Services
Location: Lakeville
Posted on: November 22, 2021

Job Description:

**Overview**Fairview Health Services is looking for a Patient Representative to support the following M Health Fairview Clinics: Apple Valley, Eagan, Rosemound, Lakeville, and Burnsville. This is a full time, 80 hours every two weeks, benefit eligible position.**Hiring Process**If your skills and experience appear to align with those of the position, you may be asked to participate in a pre-recorded video interview.The recorded video interviews are reviewed by our hiring team and provide the reviewers with insights on the skills, attributes and experiences you possess that will allow you to be successful in your role.You will be notified by email or phone if selected for the next stage of our recruitment process. At any time, you may also check your application status online in your Fairview applicant profileat this link ( .**Responsibilities/Job Description**+ Greets patients in a respectful manner and assesses for special needs and/or accommodations. Keeps patients informed of patient flow delays.+ Completes patient registration process.+ Verifies patient demographic and insurance information.+ Verifies insurance eligibility via online access.+ Initiates process to establish company accounts for worker's compensation patients.+ Makes any necessary changes to account maintenance module.+ Collects co-pay and prepares receipt and deposit.+ Verifies and updates necessary forms for patient signature.+ Complete preparation of charts.+ Directs patient to waiting room and notifies patient care staff of arrival.+ Identifies restriction codes and refers patient appropriately.+ Schedules and maintains patient appointments.+ Effectively uses communication systems for both routine and emergency transactions.+ Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.**Qualifications****Required Qualifications**+ One year previous healthcare and/or customer service experience**Preferred Qualifications**+ Vocational/Technical Training+ Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience**Other Required Skills**+ Demonstrated focus on customer service/patient service with every interaction+ Excellent public relations and communication skills+ Ability to work as an effective team member to provide exceptional care+ Good telephone and computer skills+ Must be flexible to work various shifts and locations as required+ Ability to use appropriate computer applications+ Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement**Desired Skills**+ Knowledge of medical terminology**Need help finding the right job?**We can recommend jobs specifically for you!_Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals-including an academic medical center and long-term care hospital-serving the greater Twin Cities metro area and north-central Minnesota.__Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview's 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education._**_Vaccination Update_**_As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.__EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status._**Job Locations** _US-MN-Apple Valley - US-MN-Apple Valley - US-MN-Eagan - US-MN-Rosemount - US-MN-Lakeville - US-MN-Burnsville_**Requisition Post Information* : Posted Date** _3 days ago_ _(11/15/2021 8:46 AM)_**_Requisition ID_** _2021-80829_**_Profession_** _Non-Clinical Support Staff_**_Speciality_** _Administrative/Clerical/Customer Service_**_Location_** _South Metro (various locations)_**_Shift_** _day_**_Hours per 2 weeks_** _80_**_Department_** _Flex Workforce_

Keywords: Fairview Health Services, Lakeville , Patient Representative, Other , Lakeville, Minnesota

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