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Assistant Service Manager

Company: CoolSys Inc
Location: Lakeville
Posted on: September 16, 2021

Job Description:

CoolSys is the parent company of market-leading operating businesses that provide a full spectrum of best-in-class service experiences and solutions to the retail, commercial, and industrial refrigeration and HVAC industries. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Building Air Services (BAS), a CoolSys company, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance and repair.  We are proud to be the choice of many Fortune 100 and 500 companies.

We are currently seeking a skilled Assistant Service Manager with experience in the light commercial HVAC and Refrigeration industry.

Position Summary:
As an Assistant Service Manager you have a major role within Legacy Air. This individual will be responsible for assisting the Branch Manager in day to day operations and managing the business. 


  • Work closely with the Branch Manager to prioritize schedules and dispatch Service Technician work orders involving service & repair or installation of HVACR equipment;
  • Manage GPS tracking system daily;
  • Create proposals on behalf of Legacy Air within guidelines of service manager and company oversight
  • Schedule work orders for Service Technicians
  • Work independently and ensure proper time for works orders
  • Document any credits and adjustments to work orders
  • Update current customers on worker order status
  • Oversee workflow with work order completion and technician’s workload/capacity throughout the day
  • Adjust time and material on work orders without supervision
  • Operate on our internal data bases
  • Participate in weekly Branch Manager meetings if Branch Manager is unable to attend
  • Interact with customers and vendors via phone and handle inquiries
  • Interacts with the Parts Department to verify availability of parts to ensure quality and timely service calls
  • Assisting the Branch Manager with other duties as assigned
  • Solid accounting skills with experience creating quotes and working with purchase orders
  • Excellent written and verbal communication skills
  • Strong working knowledge of Microsoft Office Suite and ability to learn new software quickly
  •  Possess a high level of adaptability and flexibility
  • Ability to work in a fast-paced environment with competing priorities and manage conflict to resolution
  • Ability to work M-FR 7am - 5pm and participate in on-call rotation (every 3rd week)
  • Ability to work effectively with remote supervision 
Our Employment Benefits include:
  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) Company match
  • Life insurance, AD&D and long-term disability 

Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Building Air Services (BAS) is an EOE/M/F/Vet/Disability employer.


Keywords: CoolSys Inc, Lakeville , Assistant Service Manager, Other , Lakeville, Minnesota

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