LakevilleRecruiter Since 2001
the smart solution for Lakeville jobs

Service Manager

Company: CoolSys Inc
Location: Lakeville
Posted on: July 18, 2021

Job Description:

Service Manager is responsible for the profitable delivery of refrigeration services for a specific branch or branches.


Project/Business Responsibilities:

  • Manages the Service P/L for assigned branch(s).
  • Forecast’s manpower requirements.
  • Effectively prioritizes customer calls and advises dispatch accordingly.
  • Ensures customer requirements are followed and calls are completed on a timely basis.
  • Ensures customer rules are accurately adhered to and approves work orders.
  • Review’s dashboards and financial reports and takes appropriate action.
  • Oversees the procurement of parts and supplies.
  • Maintains communication with customers and ensures their expectations are met.
  • Resolves issues or problems that impact customer satisfaction.
  • Manages and maintains fleet, parts, and materials inventory, and resolves discrepancies or problems in a timely manner.
  • Develops and maintains long term relationships with customers and subcontractors.
People Responsibilities:
  • Communicates company direction, sets expectations, and holds team accountable for results.
  • Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
  • Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
  • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
  • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
  • Uses metrics to drive accountability and performance.
  • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time, and attendance, etc.
  • Ensures use of PPE and the application of safe behavior, including driving, by all employees.
  • Ensures customer service and quality of work meets customer requirements and Source standards.

Project/Business Management:
  • High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
  • 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
  • Proficiency in understanding and managing P&L.
  • Demonstrated business acumen.
  • Proficiency in managing multiple assignments, setting, and balancing competing priorities with strong organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgement.
  • Excellent verbal/nonverbal and written communication and presentation skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
  • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
  • Good driving record.
People Management:
  • 5 + years of people management experience.
  • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
  • Proficient in coaching, training, developing, and building a team.
  • Proficient in managing time, delegating assignments, and following through to ensure good results.

Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.


Keywords: CoolSys Inc, Lakeville , Service Manager, Other , Lakeville, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Lakeville RSS job feeds