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Service Manager

Company: CoolSys Inc
Location: Lakeville
Posted on: July 18, 2021

Job Description:

Service Manager is responsible for the profitable delivery of refrigeration services for a specific branch or branches.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project/Business Responsibilities:

  • Manages the Service P/L for assigned branch(s).
  • Forecast’s manpower requirements.
  • Effectively prioritizes customer calls and advises dispatch accordingly.
  • Ensures customer requirements are followed and calls are completed on a timely basis.
  • Ensures customer rules are accurately adhered to and approves work orders.
  • Review’s dashboards and financial reports and takes appropriate action.
  • Oversees the procurement of parts and supplies.
  • Maintains communication with customers and ensures their expectations are met.
  • Resolves issues or problems that impact customer satisfaction.
  • Manages and maintains fleet, parts, and materials inventory, and resolves discrepancies or problems in a timely manner.
  • Develops and maintains long term relationships with customers and subcontractors.
People Responsibilities:
  • Communicates company direction, sets expectations, and holds team accountable for results.
  • Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
  • Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
  • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
  • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
  • Uses metrics to drive accountability and performance.
  • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time, and attendance, etc.
  • Ensures use of PPE and the application of safe behavior, including driving, by all employees.
  • Ensures customer service and quality of work meets customer requirements and Source standards.
JOB REQUIREMENTS

Project/Business Management:
  • High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
  • 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
  • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
  • Proficiency in understanding and managing P&L.
  • Demonstrated business acumen.
  • Proficiency in managing multiple assignments, setting, and balancing competing priorities with strong organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgement.
  • Excellent verbal/nonverbal and written communication and presentation skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
  • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
  • Good driving record.
People Management:
  • 5 + years of people management experience.
  • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
  • Proficient in coaching, training, developing, and building a team.
  • Proficient in managing time, delegating assignments, and following through to ensure good results.

Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.


#KHCLC

Keywords: CoolSys Inc, Lakeville , Service Manager, Other , Lakeville, Minnesota

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