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Applications Support Specialist

Company: ImageTrend Inc
Location: Lakeville
Posted on: February 20, 2021

Job Description:

Are you looking for a fast-paced, dynamic career opportunity in an innovative and technically savvy community? ImageTrend, Inc. is an award winning software development company focused on streamlining business processes through the implementation of comprehensive Web and client-based solutions. We are currently seeking a smart, get-it-done personality who is committed to excellent customer service and energized by juggling multiple projects. We are currently looking for a dynamic technical support professional to join our growing team. The Applications Support Specialist plays a key role in providing support to customers: tackle complex questions on the function and usage of ImageTrend products and help to empower the communities we serve by building relationships and demonstrating expert product knowledge.

  • Acquire in-depth knowledge of ImageTrend products and service offerings
  • Answer incoming calls and emails, from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed
  • Assist with testing and duplicating unknown software and hardware problems reported from the customer-base
  • Assist other support team members to make follow up calls regarding customer problems
  • Take ownership of each communication with the customer, ensuring follow up communication is made as needed
  • Complete special projects and tasks as assigned by Team Lead
  • Develop an understanding of the business processes ImageTrend products support
    • Associate's degree or equivalent experience required; Bachelor's degree preferred
    • Customer service experience supporting software product base preferred
    • Consistently interact with customers in a professional, productive manner that enhances customers' experience with ImageTrend
    • Must have excellent trouble shooting and problem solving skills to be able to offer multiple solutions to technical and operational problems and challenges
    • Proven track record of working with customers via telephone to build relationships and positive outcomes
    • Strong organizational skills to multi-task and interact with multiple customers over the course of a day
    • Ability to work independent of supervision
    • Proficient end-user computer skills and technical competencies preferred

      PI

Keywords: ImageTrend Inc, Lakeville , Applications Support Specialist, Other , Lakeville, Minnesota

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