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Customer Service Representative

Company: Robert Half
Location: Lakeville
Posted on: January 12, 2021

Job Description:

Ref ID: 02360-9502802033Classification: Customer Service RepresentativeCompensation: $14.00 to $17.00 hourlyOfficeTeam has a great opportunity for an articulate, professional Customer Service Representative for one of our clients located in the South Metro. This position does require an intermediate working knowledge of Microsoft Office Word and Excel. The ideal candidate will be able to take anywhere from 50 - 80 inbound calls daily and provide thoughtful and articulate answers to their clients. You will need to maintain solid customer relationships by handling their questions and concerns with speed and professionalism.The Customer Service Representatives must have excellent communication skills and knowledge of customer database systems. Previous customer service experience with conflict-resolution is a plus. This opportunity is temporary to full-time and we are interviewing candidates immediately. This opportunity is a unique 4 days on and 4 days off shift. The hours are Sunday - Thursday from 9:45 PM - 7:00 AM and Friday - Saturday from 9:45 PM - 10:00 AM. Responsibilities: - Maintaining a positive, empathetic and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Job Requirements:- High school diploma, general education degree or equivalent.- Ability to stay calm when customers are stressed or upset.- Comfortable using computers.- Experience working with customer support.- Typing skills up 45+ wpm. If you are interested please submit your resume today to Madison Carey at Madison.Carey@officeteam.com and call to discuss further details at 952-882-9919.OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Lakeville , Customer Service Representative, Other , Lakeville, Minnesota

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