LakevilleRecruiter Since 2001
the smart solution for Lakeville jobs

IT Operations Analyst III- Problem Manager

Company: MoneyGram
Location: Lakeville
Posted on: March 16, 2020

Job Description:

Overview MoneyGram is an international, high-performance company, located in more than 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholding a culture strongly rooted in our corporate values, and committed to the communities around us. Job Summary The Incident/ Problem Manager reports directly to the IT Operations Manager and is responsible for ensuring the day to day operations in the Command Center and are operating to standards. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity Documents all problems (hardware, application, network, etc.) and takes corrective action as required. Exhibits full technical knowledge with a proven ability to work in a multi-task team driven environment; demonstrates good verbal and documentation skills. This role also incorporates Problem Management from Major Incidents, RCA reports and proactive analysis of trends in incidents eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented. Primary Responsibilities Define, develop and communicate the practices and processes necessary for effective problem management to minimize the impact of service outages Document all problems & issues encountered during the shift. Prepare shift turnover document. Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution Participate in efforts to improve levels of Service and minimize risks through use of Incident Management processes/data Work with the technical leads and other relevant stakeholders across the IT Enterprise to embed the Service Management framework The primary responsibility will be to ensure that root-cause is established for all major incidents and that a formal RCA is published within agreed SLAs. Responsible for the major incident and problem management discipline, ensuring an effective and coordinated set of processes are developed and maintained across all services Ensure that the incident management process is performed according to the agreed and documented standard and meets the process definition. In addition, the current Major Incident and Problem management processes should to be reviewed and improvements implemented. Implementation will include documentation and mentoring of all IT stakeholders. Working knowledge of supporting software including; ServiceNow, Splunk, RTView, SolarWinds and other monitoring tools Monitor multiple automated scheduling packages (ESP, etc.), follow established escalation procedures reporting any delays or problems to the lead or Manager Join SEV1/2 bridge lines and keep a timeline of activities during bridge call. Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services Create/update ServiceNow Reporting. Support the production system environment Ã?¢â?¬â?? perform off-hours/ holiday work as needed or required. Ability to work independently to meet deliverables with little or no supervision. Process-oriented Ã?¢â?¬â?? understands the organizational benefits of process and the need for compliance. Analytical and reflective - with the ability to apply the knowledge gained effectively. Promote knowledge sharing, assist with updating documentation to remain current across shifts Ability to support days nights weekends 24 X 7 X 365 Promote an environment that supports diversity and reflects the MoneyGram brand Required Qualifications: Four-year degree in the field of Information Technology Management or Computer Science, Project Management, or Business Analysis or equivalent work experience. (or equivalent demonstrable experience) Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, networks etc) used within own organization Has a broad knowledge and understanding of IT concepts, coupled with proven experience of successfully managing incidents and problem tickets. Familiar with IT Service Management tools, knowledge of ServiceNow, JIRA and Microsoft SharePoint greatly desired. 2 or more years of working hands-on with all aspects of the System Development Life Cycle. ITIL Foundation certified . Experience with AWS and/or Google cloud monitoring tools is a major plus. Additional Information & Demand: Due to the nature of the role you may be required to work extended hours at short notice to complete the work required to meet the business needs Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities Strong written and verbal communication skills; strong interpersonal skillsPandologic. Keywords: IT Operations Analyst, Location: Lakeville, MN - 55044

Keywords: MoneyGram, Lakeville , IT Operations Analyst III- Problem Manager, Other , Lakeville, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service/Sales
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn (more...)
Company: Home Depot
Location: Minnetonka
Posted on: 04/2/2020

Deliver Eats with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Lakeville
Posted on: 04/2/2020

Flexible Schedule - Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Lakeville
Posted on: 04/2/2020


CNC Machinist (2nd Shift)
Description: BUILD YOUR CAREER HERE 2000 SIGN ON BONUS We build things that make a difference in people's lives. Our overall company mission is to provide custom precision manufacturing and innovative services (more...)
Company: Metal Craft and Riverside Machine & Engineerin
Location: Eau Claire
Posted on: 04/2/2020

CNC Machinist (2nd Shift)
Description: BUILD YOUR CAREER HERE 2000 SIGN ON BONUS We build things that make a difference in people's lives. Our overall company mission is to provide custom precision manufacturing and innovative services (more...)
Company: Metal Craft and Riverside Machine & Engineering
Location: Eau Claire
Posted on: 04/2/2020

Earn Spring Money - Deliver with Uber
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Minnetonka
Posted on: 04/2/2020

Swiss/Turning Machinist (2nd Shift)
Description: BUILD YOUR CAREER HERE 2000 SIGN ON BONUS br br We build things that make a difference in people's lives. br br Our overall company mission is to provide custom precision manufacturing (more...)
Company: Metal Craft and Riverside Machine & Engineering
Location: Eau Claire
Posted on: 04/2/2020

Part-Time Food Delivery - Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Lakeville
Posted on: 04/2/2020

CNC Machinist (Weekend Night Shift)
Description: BUILD YOUR CAREER HERE 1000 SIGN ON BONUS and 1000 RETENTION BONUS br br Seeking excellent career opportunities Looking for stability and growth in a company Riverside is the place for you (more...)
Company: Metal Craft and Riverside Machine & Engineering
Location: Eau Claire
Posted on: 04/2/2020

Deliver with Uber on your schedule
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Lakeville
Posted on: 04/2/2020

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Lakeville RSS job feeds