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Software Support Engineer - Telecommute Available

Company: National Diversity Network
Location: Lakeville
Posted on: June 11, 2024

Job Description:

ImageTrend Inc.

ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Do you enjoy troubleshooting and providing advanced product support? We are hiring Software Support Engineers to focus on our technical support needs.

Essential duties and responsibilities will include:

  • Conduct research and troubleshoot advanced technical items across the organization.
  • Create and manage script requests for data cleansing, migrations, imports/exports/uploads, etc.
  • Monitor daily applicable support queue and takes action as needed.
  • Serve as a subject matter expert for both internal and external stakeholders and provides training and technical expertise as needed.
  • Maintain knowledge of department and company policies and procedures.
  • Provides high quality project service delivery for unique or high priority projects.
  • Identify common issues and trends, and work with the Engineering department on workflows and tools that could be created to reduce and streamline future escalation tickets.
  • Document fixes, processes, change in processes, and communicate to the appropriate stakeholders.
  • Collaborates with other departments (Sales, Client Services, Engineering, etc.) to foster alignment, open communication, process improvements, and ensuring a positive client experience.
  • Delivers training and collaboration experiences within Client Services to bring continuity between product knowledge and understanding.
  • Presents/Teaches at Annual Connect Conference.
    If this sounds like an exciting opportunity, we'd love to talk more with you. To be considered for this position, please apply on our Career Page:

    What are we looking for:
    • Bachelor's Degree or equivalent relevant work experience in Computer Science.
    • One year experience working professionally with relational databases.
    • Strong verbal and written communicate and the ability to communicate complex concepts in clear, simple, and understandable terms.
    • Possesses effective analytical and critical thinking skills.
    • Adept at translating plans into phased actions.
    • Technologically savvy and demonstrates willingness to continue to learn new technologies.
    • Excellent organizational skills, appreciation of critical timelines, and the ability to self-motivate.
    • Strong understanding of standardized data collection.
    • Strong attention to detail with the ability to multi-task.
    • Ability to work comfortably under pressure.
    • Strong Interpersonal skills with an emphasis on providing internal continuous education, sharing knowledge, and skills to better the community.
    • Strong work ethic, integrity, honesty, and a positive attitude.
      Additional preferred qualifications:
      • 3+ years of industry experience in technology within the Healthcare or Public Safety industry.
      • Advanced proficiency in MS Office Suite.
      • Understands the software development lifecycle.
      • Agile/Scrum experience.
        At ImageTrend, we celebrate diversity and strive to ensure a workplace where everyone feels a sense of inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.
        If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

        Employment Opportunity/M/F/disability/protected veteran status


Keywords: National Diversity Network, Lakeville , Software Support Engineer - Telecommute Available, IT / Software / Systems , Lakeville, Minnesota

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