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HVAC Branch Manager (Lakeville, MN)

Company: coolsys
Location: Lakeville
Posted on: September 19, 2022

Job Description:

Description

Coolsys Light Commercial Solutions, LLC, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance and repair. - We are proud to be the choice of many Fortune 100 and 500 companies. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!



Position Summary:
The - - -HVAC Branch Manager -is responsible for service coordination within their assigned area(s) of responsibility. - They work closely with the Field Service Managers in overseeing the scheduling & dispatching of service technicians. This manager works directly with Dispatch personnel, Parts team, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting -themselves -as a senior company representative, the Area Service Manager often communicates directly with customers to ensure accurate communication of job or project status and requirements.
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  • Oversees dispatch staff in the efficient coordination, scheduling, and communication with technicians to complete assigned work orders and meet customer service expectations and service level requirements.
  • Directly responsible for the recruitment, onboarding, and performance management of Dispatchers.
  • Develops and maintains long term relationships with customers & technicians; acts as an escalation point for customer concerns.
  • Continually monitors open work orders to ensure timely response and completion. - Monitors and reports out on SLA performance for their teams.
  • Reviews technician notes/photos and other supporting documentation for accuracy and to ensure work quality meets our established standards; works with Field Service Manager to address any concerns and/or makes recommendations to improve quality and productivity.
  • Works proactively to identify & address any customer issues.
  • Communicates regularly with Customers and Account Managers regarding work order statuses.
  • Ensures proper procedures are followed with regards to onsite approval requests, DNE increases, and quotes.
  • Ensures all portal updates are completed in a timely manner upon completion of work.
  • Reviews & approves quotes
  • Reviews customer invoice prior to final billing.
  • Monitors financial performance to budget and other key metrics to ensure success & profitability of their assigned area.
  • Supports the Field Service Managers and technician development.
  • Other duties as may be assigned.



    Requirements:

    • 3+ years of experience in the HVAC and Refrigeration field, including no less than 2 years HVAC/Refrigeration office experience
    • Excellent interpersonal & communication (written & oral) skills
    • Solid working knowledge of Word, Excel and Outlook and the ability to learn new systems.
    • Ability to act with urgency and demonstrate problem-solving and conflict management skills
    • Detail oriented and highly organized with the ability to handle multiple tasks and assignments, setting and balancing competing priorities
    • Demonstrated business acumen
    • Proficiency in understanding and managing P&L
    • Excellent verbal & written communication skills
    • Ability to work well with customers, leadership, support staff, and technicians


      Our Employment Benefits include:

      • Medical, Dental, Vision and Prescription coverage
      • Paid vacation and holidays
      • 401(K) Company match
      • Life insurance, AD&D and long-term disability



        Coolsys Light Commercial Solutions LLC is an EOE/M/F/Vet/Disability employer.

        #LM2022

Keywords: coolsys, Lakeville , HVAC Branch Manager (Lakeville, MN), Executive , Lakeville, Minnesota

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