Market Retail Banking Manager

Company: Merchants Bank
Location: Lakeville
Posted on: August 1, 2022

Job Description:

Market Retail Banking Manager Merchants Bank, Lakeville, has an opening for a Market Retail Banking Manager. This position will provide leadership and direction of all retail banking and assist with community-engagement activities for our Lakeville, Apple Valley, and Rosemount branches. Will also serve as the Branch Manager for the Lakeville office and manage and grow a retail loan portfolio. This position will have direct lending authority. Individual must possess high degree of ability/aptitude in financial analyses. College degree or equivalent business experience required. Must have excellent communication, personnel management, customer service, and relationship building skills. Previous banking experience required. Please click on Apply or apply in person at Merchants Bank, Lakeville (18550 Joplin Ave). Questions can be emailed to "> . Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Job Summary: This position is responsible to provide leadership and direction of all retail banking and assist with community-engagement activities for the defined market area of Lakeville/Apple Valley/Rosemount. The individual will be held accountable for management of market activities in a manner that ensures both short-term and long-term profitability of the Bank, and in alignment with the Company s return on investment expectations to Shareholders. The individual is expected to create a work environment that results in equitable treatment, a welcoming environment for all stakeholders and nurtures the growth & career development of employees. The position will require managing and growing a retail loan portfolio as well. This position requires proven customer service and personnel management skills, while promoting a professional image of the bank. Excellent communication skills are required with all segments of the bank s internal and external customer base. Position has direct lending authority. Loan authorization is Board approved and as per loan policy. Focused Leadership Responsibilities: Culture:

• Represents Merchants Bank within the Market in a manner aligned with our aspiration to be the financial institution of choice and recognized as a top business leader in the community
• Exemplifies exceptional customer experience standards by modeling the way in the market
• Focuses on staff development, coaching and team building and serves as a mentor to inspire others
• Contributes to expectations in areas of transparency and communication to ensure internal stakeholders on the team have a strong connection to the strategic direction of the Company
• Embraces and embodies the One Merchants culture of responsibility setting the tone, living our core values and holding others accountable through a collaborative process of ongoing and consistent improvement efforts Essential Functions:
• Manage the Retail departments for Lakeville, Apply Valley and Rosemount and supervise/lead staff to create a unified team.
• Direct reports include: CSRs, Personal Banking Managers, Lead Tellers
• Serve as Branch Manager for Lakeville office.
• Establishes effective working relationships with customers; obtains necessary information to determine creditworthiness to make sound financial decisions.
• Initiates the preparation of the appropriate loan documentation ensuring all terms and conditions are accurate and as agreed.
• Must be willing to collect on loans
• Attends to the needs of potential real estate customers for in-house loans.
• Work with regulation changes in regards to Consumer Lenders at all affiliates.
• Follows through on loan transactions and department procedures.
• Identifies and initiates cross-sales opportunities of other banking products and takes appropriate action in directing customers to other banking departments for further service and establishment of accounts.
• Provides ongoing account maintenance to customers; responds to customer inquires and concerns in a timely, accurate, and professional manner.
• Responsible for individual loan, fee income and referral goals, and expected to participate in over-all department, bank and MFGI goals.
• Responsible for community visibility and involvement in civic organizations and bank sponsored functions to increase potential customer contacts. Projects professional image to the public.
• Customer confidentiality and confidence are critical to the success of this position.
• Provide leadership in key community activities including business, charitable, civic and social organizations to maintain a proper, responsible citizen stature for the Bank(s).
• Enhance and create new relationships with prospects and customers through business development.
• Maintain the highest standard of ethical behavior and personal example.
• Regular and dependable attendance is an essential function for this job.
• Adherence to compliance with regulations concerning financial institutions.
• Employee is expected to contribute to a positive working environment through words and actions, respecting fellow employees and demonstrating a cooperative team effort.
• Employee is expected to greet internal and external customers in a friendly and outgoing manner.
• Employee is expected to take responsibility to insure that internal and external customers receive outstanding service.
• Employee may be asked to perform other duties as required by business needs. Competencies: Individual must possess high degree of ability/aptitude in financial analyses. College degree or equivalent business experience. Other areas critical to the position are: sales ability/customer orientation, confidentiality, and interpersonal communication. Must also obtain insurance license to sell credit life and disability insurance. Individual must possess good computer skills. Physical/Mental Demands: Work involves sitting at a desk most of the time. A negligible amount of strength for lifting, carrying, etc. Requires average ability in finger dexterity to operate various business equipment, such as computers, calculators, copiers, etc. Individual must have excellent customer relations skills and demonstrate ability to consistently display a positive and professional image at all times when representing the Bank. Must be skilled at handling sensitive situations. Working Conditions: Predominately inside working environment. However, will be required to meet and assist customers outside the Bank that will involve various working conditions. No environmental hazards such as chemicals. May be asked to assist in certain activities relating to collections that would expose individual to outside Bank environment on a limited basis. Relationships: Responsible to Market President, Twin Cities West, for fulfillment of position functions and proper interpretation. Must conduct self in a manner that will ensure a harmonious office climate and enhance overall branch. May be called upon to participate in outside community projects. Merchants Bank Associated topics: assistant manager, co manager, major gift officer, manager retail, principal, retail store manager, sales lead, senior manager, store manager, supervise

Keywords: Merchants Bank, Lakeville , Market Retail Banking Manager, Executive , Lakeville, Minnesota