Assistant Manager
Company: Wendy's
Location: Lakeville
Posted on: May 9, 2022
Job Description:
Position OverviewThe Shift Manager position is the first
management level role in the restaurant. This position is
responsible for the opening and closing duties and assisting in the
execution of daily operations. Responsible for overall restaurant
effectiveness, quality and customer service. As needed, you may be
assigned other managerial and supervisory responsibilities,
including performing as the Ops Leader.Key Responsibilities
- Train, monitor, and reinforce food safety procedures to crew
members
- Act as Cash Manager as needed, including setting up cash
register(s) at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close
and/or rush-ready
- Work with Restaurant Management team to train, develop and
communicate with crew members and Team Trainers through team
huddles, manager meetings, etc. Supervise crew members and Team
Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations
tasks and ensure compliance with all Company policies and
procedures to "Delight Every Customer"
- Work with Restaurant Management team to ensure quality,
production and service standards are met and to create a safe,
efficient and professional environment for customer and other
employees
- Help execute appropriate shift-specific procedures according to
DOP. Assist the Restaurant Management team in maintaining proper
coverage via crew member schedules to ensure that the restaurant
attains/exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in WorkdayQualifications
- Education: High School Diploma or GED
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service
focused, or equivalent experience
- Available for full time and close/ shifts
- Ability to multi-task while maintaining composure and be able
to give and take direction, work well in a team environment and
have a strong service focus. Must exhibit professionalism,
composure, and discretion when expediting or resolving all customer
related concerns and issues
- Ability to work, concentrate and perform duties accurately in a
fast paced environment that may involve noise and hot/cold
temperatures or other elements. Must be able to stand for prolonged
periods of time
- Position requires the use of a headset. Frequent lifting and
carrying (at times up to 50 lbs.), reaching, pushing, pulling,
bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as
well as work all day parts and days of the week. May be required to
transfer from one location to another and must have the ability to
travel to other restaurants, Area office, etc., as business needs
dictate
- Must have or be willing to obtain ServSafe certification by end
of training HAZA Foods is the LARGEST franchisee in the brand of
Wendy's. In less than 9 years, we have grown to over 350 Wendy's
restaurants located in six states.
Keywords: Wendy's, Lakeville , Assistant Manager, Executive , Lakeville, Minnesota
Didn't find what you're looking for? Search again!
Loading more jobs...