Catering Sales Manager
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Lakeville
Posted on: May 8, 2022
Job Description:
Areas of Responsibility:
- Process Execution
- Client Relationships
- Industry Knowledge, Business Acumen and Brand Reputation
- Client and Enterprise Communication
- Management and Leadership
- Purpose, Vision, and ValuesJob Summary:
The Catering Sales Manager is responsible for managing a team of
Catering Executives to meet or exceed catering sales targets
through promotion and solicitation of SMSC's gaming, hotel, food,
entertainment, brand and other amenities. This role will drive
profitable business growth for the enterprise through managing the
catering sales process, support the negotiating and closing sales
and direct and indirect sales channels with focus on weddings,
galas and other social short-term events. Design, develop, sell,
manage creative catered events, ensure that profit/revenue goals
are met, and established standards of quality and service are
maintained. This is an active selling position in the social market
segment while serving as the key contact for business of the SMSC
community. The Catering Sales Manager will assist in developing
occupancy and revenue-maximizing strategies for the property
through forecasting, report analysis, labor and cost controls and
competitive research.
Primary Duties:
Process Execution
- Understand contract requirements to ensure CE and supporting
departments execute the contractual commitments.
- Ensure all information relevant to the successful execution of
the contracted event is clearly communicated to supporting
departments.
- Ensure the client invoicing is accurate and presented to the
client in a timely manner.
- Ensure open communication with the accounting department to
support timely payment. Client Relationships
- Responsible for maintaining and developing client relationships
to support and establish hotel occupancy while increasing brand
awareness throughout the community and meetings and events
industry.
- Responsible for driving guest loyalty by delivering excellent
service throughout each guest experience.
- Develop and maintain relationships with current and prospective
clients to produce group and/or convention business, to include
room sales, food & beverage sales, catering/banquet services and
other ancillary revenues.
- Ability to maintain a professional and positive relationship
with client regardless of challenging circumstances that may arise
during the planning and execution of event.
- Ability to guide client in decisions that are appropriate for
the attendees as well as the Enterprise. Industry Knowledge,
Business Acumen and Brand Reputation
- Ensure information is distributed to all departments regarding
needs and requirements of catering events. Coordinate with multiple
departments including Banquets, Hotel, Food & Beverage outlets,
Casino etc.
- Knowledge of market trends and competition with the ability to
support Catering Sales Executives to share/shift business.
- Develop and promote casino/hotel brand awareness by traveling
to and attending industry events, tradeshows, and feeder markets to
find and secure business.
- Ability to prepare cost estimates, resumes, reports, diagrams,
BEOs as well as train team members in these areas.
- Understand and ability to guide and train team members to
successfully execute large conventions, tradeshows and meetings
that require multiple room changes and extensive food and
beverage.
- Knowledge of menu creation, pricing and food and beverage
trends.
- Budget and forecast. Client and Enterprise Communication
- Proactively, effectively, and professionally communicate within
and across all departments to strengthen relationships between team
members and support a collaborative and positive working
environment.
- Influence clients and sell the features of the Gaming
Enterprise through polished and professional verbal and written
communication as well as formal presentations.
- Consistently apply and live the Purpose, Vision, and Values
(PVV) in every interaction. Management and Leadership
- In partnership with the HR Business Partner, execute on people
leader responsibilities including interviewing and hiring, training
and development, and performance management.
- Provide leadership to the day-to-day operations of the Sales
department, while maintaining focus on the business goals.
- Demonstrate leadership skills with strong acumen to guide and
train team members to identify business, create compelling
proposals, sell, contract, close and execute events to deliver
exceptional guest experience that supports budget goals.
- Guide and train team members to successfully execute large and
logistically complex events.
- Assist with budget and forecast and create reports. Purpose,
Vision, and Values
- Consistently apply and live the Purpose, Vision, and Values
(PVV) in every interaction.Requirements
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE
required in order to meet the expectations of this job:
- 7 or more years of any combination of post-high school
hospitality education and catering sales experience, including one
year of supervising catering sales staff. Bachelor's degree in
Business, Sales/Marketing, or related preferred.
- 5 or more years of advanced Microsoft Office products and
catering software management experience.
- Excellent interpersonal skills including exceptional verbal and
written communication with ability to interact with a diverse group
of people.
- Strong project management and organizational skills with the
ability to work independently and prioritize and manage multiple
projects.
- Knowledge of safety and fire codes as well as other regulatory
and compliance necessary for group and convention center
events.
- Valid driver's license may be required with good driving record
and reliable transportation.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , Catering Sales Manager, Executive , Lakeville, Minnesota
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