Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Posted on: November 22, 2021
Areas of Responsibility:
Manages the food services operation of multiple outlets to ensure a
pleasant guest experience and efficient, cost-effective operations.
Objective is guest retention to support casino. Responsible for
meeting financial goals of assigned outlets.
Prepares and maintains budget. Is responsible for maintaining
operating costs, labor costs, controllable expenses, and asset
management of the following items: dishes, flatware, glasses,
decorations, linens, etc. Is also responsible for overall
profitability of department.
Reviews monthly profit and loss statements and explains
Job Duties: Manages and coordinates, in conjunction with Assistant
Managers, restaurant activities to obtain effective use of
equipment, facilities, and personnel. Conducts daily operations in
adherence to policies, procedures, food quality, safety, and
service standards, including responsible alcohol service. May
recommend acquisition of new equipment or re-design of space to
increase efficiency and safety of operations.
Interacts and establishes relationships with guests to improve
retention, promote guest loyalty, and resolve guest complaints.
Leads team of direct reports with responsibility to recruit,
interview, select, hire, and promote team members. Includes team
member training and developing. Completes performance appraisals
for direct reports, provides performance feedback, and conduct
disciplinary actions up to termination.
Participates in the development and formulation of administrative
and operational policies and procedures. Designs work processes and
oversees scheduling to maintain appropriate staffing levels. Plans
weekly and daily specials.
Tracks covers and revenue; develops and recommends strategies to
meet or exceed revenue goals. Analyzes trends to project future
Prepares department budget. Reviews monthly profit and loss
statement and explains variances; reviews and monitors budget,
including weekly payroll and tip reports.
Restaurant Manager -- Mystic Express & Promenade only:
Maintains proper rotation of products. Ensures compliance with all
prescribed food and safety standards. Maintains sanitation through
regular inspections of equipment, supplies and proper food
Provides breaks to other Restaurant Managers
Coordinates additional training for guest service and leadership
Recommends promotional programs to Marketing; coordinates
resolution of comp issues with Club Mystic.
Must be 21 years of age or older.Demonstrated leadership skills
including any combination of post-high school restaurant education
and restaurant management experience to equal seven years
Mystic Express & Promenade: Any combination of culinary education
and cooking experience to equal five years.
Basic knowledge of sanitation practices, quality control, recipe
interpretation and prep duties.
Mystic Steakhouse & Sweet Temptations: Prior experience in a fine
Minnehaha Caf, Caribou, Meadows Grille: Prior experience in an a la
carte, caf or casual dining environment.
Intermediate experience with word-processing, spreadsheets,
presentation, electronic mail software, and restaurant-specific
Excellent organization and project management skills.
Demonstrated ability to maintain confidentiality.
Certified Food Service Manager Certificate or ability to obtain
within one year of employment.
Leadership Competencies: A proven people leader with success
building and leading high performing teams. Act as a leader of
change and innovation across the business.
Skilled in proactively assessing organizational performance and
aligning solutions with strategic and cultural initiatives.
Demonstrated success of strong relationship management and team
building skills, with ability to influence leaders and team members
at all levels within the greater organization. Experience with
change management and rolling out small and large scale
Outstanding written, verbal, interpersonal, coaching and
presentation skills with the ability to tailor messaging to the
Strong collaborator who influences effectively with a variety of
internal and external stakeholders at all levels.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Lakeville , Restaurant Manager, Executive , Lakeville, Minnesota
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