Navigator | Customer Service | CFSS | Mankato, MN
Company: Harry Meyering Center
Location: Mankato
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Navigator| CFSS Harry Meyering
Center supports people with developmental and intellectual
disabilities in their homes and community. Harry Meyering Center is
seeking individuals with customer service background to work within
our newest program of CFSS with the new title of Navigator . The
Navigator will fulfill various administrative assistant tasks but
will be the first point of contact for participants in the
Community First Services and Supports (CFSS) Consultation Services,
Navigators ensure that participants receive the necessary support
and guidance to be successful. Navigators play a crucial role in
providing exceptional customer service. Navigators capture basic
demographic information, assist with scheduling meetings, procure
assessment information, and answer basic questions regarding the
program. A significant portion of the job entails talking with
participants on the phone, forwarding information to facilitators,
and recording information in the database. Schedule: Full-time
Monday – Friday, 8:00 am – 4:30 pm Location : Mankato Wage: $18.50
per hour Job Duties and Responsibilities: Demonstrate exceptional
customer service skills. Demonstrate an understanding of the CFSS
Consultation Services program and be able to respond knowledgeably
to questions. Guide participants through the application and
enrollment process. Demonstrate a high level of integrity and
confidentiality at all times. Serve as the primary point of contact
for individuals seeking Consultation Services. Respond promptly and
professionally to inquiries from individuals via phone, email, and
in person. Handle phone communications professionally and
respectfully. Understanding of person-centered service delivery.
Accurately input initial demographic information into the database.
Assist with scheduling individual meetings with facilitators.
Maintain up-to-date records for participants. Upload information
from state systems. Ensure accurate distribution of documents to
participants, case managers, and FMS or Agency providers. Contact
participants to conduct required check-in meetings—document
results. Effectively manage and prioritize multiple calls and
messages. Other duties as assigned. Qualifications: High school
diploma or equivalent Proven experience in a customer service role
Healthcare or long-term care experience is preferred Exceptional
oral communication skills Proficiency in Microsoft Word and Excel
Experience working with a database system Ability to work
independently and as a team member Preferred qualification of
understanding and speaking multiple languages other than English.
Physical Requirements: Ability to safely and successfully perform
the essential job functions consistent with the ADA, FMLA and other
federal, state and local standards, including meeting qualitative
and/or quantitative productivity standards. Ability to maintain
regular, punctual attendance consistent with the ADA, FMLA and
other federal, state, and local standards. Must have the ability to
regularly kneel, crouch; occasionally required to sit, climb, and
balance. Must regularly lift and/or move up to 10 pounds;
occasionally lift or move 50 pounds. What are the perks? Get paid
to train Flexible Scheduling Helping people live their best lives.
Overtime pay. Referral Bonus Available Competitive pay and benefits
for full-time employees. If you have any questions about the
opportunities for the Navigator position and joining our team,
please feel free to reach out via email: hr@harrymeyeringcenter.org
or phone: (507)387-8281 Harry Meyering Center, Inc. is an Equal
Opportunity Employer It is the policy of HMC to afford equal
opportunity regardless of race, religion, color, national origin,
sex, age, marital status, mental or physical disability, sexual
orientation, status with regard to public assistance, or any other
characteristic protected by law. This policy applies to all aspects
of the application process and employment relationship, including
but not limited to hiring, promotion, transfer, demotion,
termination, discipline, benefits, and other terms and conditions
of employment. Powered by JazzHR nIuvU7w2PT
Keywords: Harry Meyering Center, Lakeville , Navigator | Customer Service | CFSS | Mankato, MN, Administration, Clerical , Mankato, Minnesota
